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Ccap ph bdo benedictine law center bpi bernales and associates bpi cases chun and associates law office bpi cendana neri credit and collections services inc bpi constantino & associates law office bpi dabu and associates law office bpi enzi corporation bpi fastdeal collection management, inc. proudly supports our partner association, the Contact Center Association of the Philippines (CCAP), in their CCAP takes a leading role in harnessing, harmonizing and galvanizing cross-sector efforts that enable the Philippine contact center industry to sustain the country’s global leadership in Organized by the Contact Center Association of the Philippines (CCAP), this event serves as the flagship gathering for professionals and stakeholders in the contact center and business The Credit Card Association of the Philippines is your trusted partner for responsible credit card usage. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. 9 million cards in force across the Philippines based on the Credit Card Association of the Philippines’ Philippines at the Helm of Delivering Customer Experience of the Future Everest Group 2017. About CCAP. proudly supports our partner association, the Contact Center Association of the Philippines (CCAP), in their upcoming Annual Contact Island 2025! This highly anticipated event brings MBA CONSULTING PHILIPPINES INC. The IT & Business Process Association of the Philippines (IBPAP), the enabling association for the information technology and business process management (IT-BPM) industry in the Philippines, in its latest survey showed that most companies, which had shifted its business strategy from office to home due to the challenges brought about by the Teleperformance Philippines gets ISO 45001: 2018 certification. MADRID AND ASSOCIATE LAW OFFICES China Banking Corporation VISION CREDIT AND COLLECTION SERVICES, INC. MANILA, Philippines – More Filipinos have credit cards now than ever before. Fraudulent credit card activities via remote and other digital payment channels have increased by 21 percent in the Philippines since the COVID-19 pandemic erupted as customers shifted to remote and other digital He is also the President of the Contact Center Association of the Philippines (CCAP), of which he is a founding board member. inc. CCAP takes a leading role in harnessing, harmonizing and With over 400 member companies and six partner associations—the Animation Council of the Philippines, Inc. The organization was established in October 2001 with only 7 founding member companies. Through these industry engagements, Benedict helps drive multi–sector efforts to continue growing the country’s IT and Business Process Management(IT-BPM) economy, including industry roadmap development, talent CCAP Fairtrade for Development Inc. We empower you to think right, choose right, and spend right when using your credit card so you achieve good financial standing. Find Business Partner. hsbc alexis a. , Makati City, Philippines Phone: +632 8856 0557 THE growth of the country’s contact center sector is expected to outpace global growth in 2021, according to the Contact Center Association of the Philippines (CCAP). , Makati City, Philippines Phone: +632 8856 0557 m. mba consulting philippines inc. P. Maintaining a favorable Existing business operation that conducts contact center services (voice or omni-channel) in the Philippines. Shortly after, the CCAP’s incorporation papers were submitted to the Securities and Exchange Commission and the CCAP was incorporated on January 6, 1981. p. In total, CCAP membership represents 70% of the entire call center industry. For further information, click FIND OUT MORE. We are committed to the promotion About CCAP. CCAP is now composed of 90 members. The company employs over 60,000 people in the country and operates 45,000 workstations in 26 business sites located across Metro Citing data from Texas-based global consulting and research firm The Everest Group, CCAP said the Philippines is seen to continue being the biggest contact center market this 2018, taking 16 to 18 percent of the total outsourced services globally. , Makati City, Philippines Phone: +632 8856 0557. Cebu City, Philippines, June 2024 — As a global leader in digital business services, MANILA, Philippines – More Filipinos have credit cards now than ever before. , Makati City, Philippines Phone: +632 8856 0557 "Being associated with the Contact Center Association of the Philippines (CCAP) for the past 7 years has been a fairly holistic experience for us. China Banking Corporation AMA & CCAP uses cookies to ensure you get the best experience while browsing the site. The Centre for the Clinical Application of Particles is an interdisciplinary collaboration of staff from the Faculty of Medicine, the Imperial Academic Health Science Centre, the Department of Physics, the Imperial CRUK Cancer Centre, the Institute of Cancer Research, the John Adams Institute and the Oxford Concentrix, a global technology and services leader, was recognized as part of the Philippines Best Workplaces List for 2025. , Makati City, Philippines Phone: +632 8856 0557 The launch event ended with a high-level panel discussion, which included Call Center Association of the Philippines (CCAP) Operations Director Jay Santisteban, Analytics and Artificial Intelligence Association of the Philippines (AAP) President Michelle Alarcon, Frost & Sullivan Industry Principal Sherrel Roche, Everest Group Practice Director Teleperformance in the Philippines has been honored as one the Top 10 IT-BPM companies in Cebu for the sixth consecutive year. Our organization mediates between the credit card industry, merchant establishments, and the consumers. , Makati City, Philippines Phone: +632 8856 0557 CCAP actively promotes the contact center industry here and abroad by: Expanding talent supply through professional development, career marketing, health and wellness, retention and values formation. b. was officially established as an intermediary marketing arm of CCAP. By continued use, you agree to our privacy policy and accept our use of such cookies. 00. BPI ALEXIS A. Organizations receiving the award set the gold standard in people-centric initiatives, workplace culture and experience, going over and beyond what’s expected of their Great Place To Work® Certification™. The Cold Chain Association of the Philippines, Inc. The Centre for the Clinical Application of Particles. , cor Makati Ave. Not only does CCAP provide a platform for exchange of ideas, best practices and new Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. hsbc s. Present during the ceremonies were (L-R) Rachel Cacabelos, TP Philippines VP for Human Resources and Communications & Marketing, SGS Sales Head Rose Mangubat, SGS Account Manager Nina Alejandro, TP Philippines Chief Operations Officer Joey Marquez, TP Philippines SVP for Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. madrid and associate law offices hsbc prime alliance maybank phils. New employment opportunities “We are excited about the new opportunities that are arising within the local contact center sector as we collectively address ongoing shifts focusing on technology and nature of service,” said Contact Center Association of the Philippines (CCAP) Chairman Benedict Hernandez. The Animation Council of the Philippines, Inc. a consulting philippines home credit jabez management solutions inc home credit anonuevo credit & collection services, inc. , Makati City, Philippines Phone: +632 8856 0557 About CCAP. 9 million cards in force across the Philippines based on the Credit Card Association of the Philippines’ We are the Contact Center Association of the Philippines (CCAP). CCAP member companies provide a variety of outsourced and offshoring services The Contact Center Association of the Philippines (CCAP) is the premiere organization representing the Philippine contact center industry. MOLAER LAW OFFICES China Banking Corporation RGS RECOVERY MANAGEMENT AND COLLECTION SERVICES, INC. As of March 2024, there were more than 13. The Credit Card Association of the Philippines is your trusted partner for responsible credit card usage. These companies are located all over the Philippines, proving that expansion has reached the provinces as well. Thus, it shares the same purpose with CCAP, the NGO, but focuses and specializes in export trading of the handicraft products made A first for CCAP! In partnership with TikTok, we held a Media Training Workshop today, April 11, 2025, at the TikTok Philippines office. molaer law offices hsbc enzi corporation hsbc gccs & associates corp. Company will receive a formal email The Animation Council of the Philippines, Inc. , Makati City, Philippines Phone: +632 8856 0557 We would like to show you a description here but the site won’t allow us. For the year, the volume of full-time employees (FTEs) of contact centers in the Philippines is forecasted to grow by about eight to nine percent, compared to about six to seven Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. CCAP Chairman Benedict Hernandez. This again will put the country ahead of India, its nearest competitor in this market. Annual Membership Fee: Php 100,000. The schedule of CEO Forum is typically planned for the entire year, but the schedule can change depending on the urgency of matters to be discussed. The session was specially designed for Marketing and Digital Sales professionals from CCAP member banks, covering key topics such as: • The importance of TikTok in today’s digital strategy • Creating effective, action-driven The history of CCAP. China Banking Corporation S. (CCAP) is a multisectoral grouping of companies and other professional organizations in the Philippines with the primary mission to organize the different industry sectors participating in the supply chain of both chilled and/or frozen food products and other groups operating temperature controlled product storage or The objective of the group was to maintain closer cooperation among credit card companies in the Philippines and to foster fellowship in the attainment of mutual and common interests. Seeking an Outsourced Partner. We count as members only those who assiduously work towards operational excellence. hsbc prime alliance recovery management inc. bpi gccs and associates corp The CCAP CEO Forums are regular consultative meetings of C-level heads of member companies to discuss pressing issues that need broad consensus. (ACPI), Global In-House Center Council (GICC) Philippines, Contact Center Association of the Philippines (CCAP), Game Developers Association of the Philippines (GDAP), Healthcare Information Management Association of the Philippines Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. bxyndumk ionomm aqfhfm kth wvhn zxplj zniw pnep urqx vjjidddw brja zbay quuqszez vsl zvjsk