Surface pro camera freezes I understand that you are experiencing issues with the camera on your Surface Pro 9 freezing while taking a picture, and you have to repair and reset the camera app to get it to work again. Others in the meeting say I either froze or the image went black. How is it possible that a flagship device from one of the world's leading tech companies has a facial recognition and webcam… Jul 2, 2023 · So I just installed windows 11 and my webcam freezes just after a few seconds. This could be due to a variety of reasons, such as outdated software, insufficient memory, or hardware issues. Sep 6, 2017 · Surface Pro 4. Maybe you could look into that. It seems like the more zoom participants the worse it gets or if I have ANY other apps open. I have to go into settings and disable and then enable the camera to get it to work again. The image freezes on the screen, sound continues. refer the link below. Download and install them from the official Microsoft Surface website. Nov 24, 2023 · If the steps above fail to help, the problem is a hardware fault with the camera or cameras on your Surface Pro. Once your computer is freezing or crashing, you will have to stop working and spend time overcoming the problem. When my Surface Pro 7 (Core i3, Model 1866, Windows 10 version 2004) wakes up from sleep or hibernation, it turns on the camera for Windows Hello (I see the white light at the top of the screen turn on) and signs me in. I have done the following steps below. Sometimes the camera freezes during calls, sometimes it will not work at all and I just have a black square. I’ve noticed that the camera/Zoom freezes only really occurs after the Surface has been running for a long time, or after sleeping overnight. I've tried reinstalling Teams, but it hasn't helped. Not only does my video feed slow down or completely freeze but all open applications also freeze. I have updated my drivers for my camera which is intel AVStream Camera 2500. Surface freezing randomly must be a headache to everyone. Problem One: While I am in a meeting (Teams, zoom, google meets, or even Facebook Messenger) I can be mid-call then all the suddenly my camera will freeze. Then randomly the camera will freeze and my image will then disappear. com But ever since I got the Pro 9 last month, I've had persistent issues with the cameras. Jan 5, 2024 · Select the arrow next to Cameras to expand the list, and check to see if one of the following adapters is listed: Intel(R) TGL AVStream Camera. Nov 9, 2023 · Camera driver is up to date, will look into the hardware changes next, thanks for the idea! A lot of guys have problem with this device and it seems that the Pro 7 + is also affected; I had 2 other Surface Pro 7 with the same problem but they got replaced due to a display issue, and the current one has the same problem and I've tried tried everything with no results. What's interesting is that everyone who's currently experiencing this issue seems to have an AMD CPU. The camera will still work on other apps, e. When your Surface keeps freezing, it can come down to Apr 2, 2024 · If a newer version of the Camera app is available, download it. Feb 28, 2023 · I'm sorry to hear that you're having issues with Microsoft Teams after updating to Windows 11 Pro 22H2. Apr 3, 2023 · Afterward, open the affected apps and check if your Surface camera works. I recently got a new Microsoft Surface Pro with Windows 11. It is constantly freezing during web browsing and when opening any Windows settings dialogue boxes. I am here to help and let us work Feb 27, 2024 · Part way through a meeting my camera freezes and will not come back on unless i restart my laptop. Waiting a while, the camera reappears as a device, but it is really messing with productivity. Go to Download driver and firmware for Surface, choose Surface Pro. I have mostly seen this with Zoom and sometimes Zoom locks up when I try to end the meeting. While If Zoom video or camera still freezes after a restart, uninstall the Zoom client and reinstall the latest version from our Download Center. Jul 23, 2020 · I am having issue recently with Teams when I'm on a teams video call. Switch between the front camera and the back camera by tapping Switch Camera. Thank you for reaching Microsoft Community. The following message shows up: "Your camera stopped working. Run the Surface Diagnostic Toolkit. Here is how to do that: Step 1: Press the Windows + S keys together to open Windows search. this has been a long time. I have installed all the latest windows and surface updates, reinstalled win 11 and run Microsoft's surface diagnostics all to no avail. It is becoming more frequent and is incredibly annoying. Secondly try updating or uninstalling and downloading camera drivers. Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button. I've also made sure that my computer and camera drivers is up to date, but that didn't work either. I loved the Pro 3, it lasted forever, so I thought I would stick with it and get the most recent model But ever since I got the Pro 9 last month, I've had persistent issues with the cameras. For detailed information regarding updates for your Surface, please refer to the Surface Pro 7 update history page. I have a new surface Pro 9, using it about 10 days now and I'm having a lot of trouble with the camera during video calls. Disabling the device in device manager and re-enabling it solves the problem temporarily. 7. Jan 28, 2023 · Update your Camera driver. Old teams works perfectly. Rear camera freezes Since intel driver update to frontal camera on august 30, in the MS Camera app, when I try to use the rear camera, the app freezes Aug 18, 2023 · I understand how inconvenient it is to have a problem with your Surface device's camera freezing when using any virtual background video conference call. After this I will not be able to access to even the camera application in my device. You can vote as helpful, but you cannot reply or subscribe to this thread. My Surface Pro 7 runs out of warranty today. msi file that matches your current OS Build and click Next. Jun 3, 2024 · My surface Pro 7 front camera stops working intermittently during Teams and Zoom calls. Choose the . See Restore or reset Surface for Windows - Microsoft Support Apr 24, 2024 · Every time I try to join a Teams meeting with my camera, it will work for about 5 seconds and then freeze. Nov 21, 2024 · Troubleshooting Camera Problems on Microsoft Surface Pro 9: A Step-by-Step Guide. After downloading, run and install the . You should contact Microsoft support for repair or Sep 23, 2020 · I am using zoom and the camera on my surface pro freezes up when I participate in the group discussion This thread is locked. I contacted Microsoft Support and someone was able to fix it, but it was only temporary. Rarely, if I turn it off and then back on again it works. For users who rely on the Camera app to record videos or capture simple selfies, it could be the app itself to blame and not the camera hardware component for freezing in Windows 11. Camera is completely unusable after that, even in camera-app. Under Devices, make sure your camera is selected and the camera settings are correct. Oct 4, 2023 · Is Microsoft experiencing issues with Surface Pro 9 with Camera issues, i have a user with a brand new surface pro 9 and the camera keeps going black and failing while using teams or zoom this is just ridiculous and inconvenient for the user 34 votes, 16 comments. Jun 4, 2023 · I have a surface pro 7 and I have this same issue. Resetting the laptop will really frustrate me - I finally got everything setup and expected the Surface laptop experience to outperform the Surface Pro experience. Try that as first thing. Now when I screen share my camera freezes. Sep 28, 2022 · You can also try to update the Camera app to get rid of the “Webcam keeps freezing” issue. Modify the Registry Editor Jul 14, 2024 · Waiting for a couple of minutes within the call, first the microphone and later the camera will become available again and can be turned on again. Apr 29, 2024 · I have seen this issue only in Surface Pro 8 devices. Apr 2, 2024 · Front camera of brand new Surface Pro 9 does not work on any app (Zoom, Teams, Meets, Skype): it freezes and switches off. The Nov 2, 2023 · My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. Google Meet), others' cameras appear glitched, laptop freezes, browsers don't work, only a few apps even respond, can't even operate anything in task manager. I've tried serval fixes: 1. This thread is locked. Lately whenever I Zoom from my Surface both the camera and the Zoom app freeze. Jul 31, 2023 · Hello. Surface Pro; Surface Laptop; Surface Laptop Studio 2; Teams often crashes or the camera freezes when someone shares their screen. Once the Camera App is open, tap a camera icon in the top right corner to switch to the front-facing camera. Jan 11, 2024 · I've had an on-going issue with my surface pro 8 since I first got it about 20 months ago. My Surface Pro 8 started freezing me on camera using every kind of software (zoom, google, teams and others). If you notice that everything Jan 17, 2024 · I run updates every morning - I got into this habit with my Surface Pro. Try unplugging your camera and plugging it back in, or use another device. . Here are some steps you can try to resolve the issue: Check your camera settings: Open Teams and click on your profile picture, then click on Settings. I can screen share just fine as well. Jan 28, 2021 · My Surface Pro 7 is literally less than a week old and it keeps freezing whenever I am on zoom. Normally, the camera turns off and the white light goes off after this. My camera light will still be on, but I will be frozen. Sometimes, only for a minute and then it freezes again. The audio seems to work fine and we will progress the meeting without my camera. I'm using a Surface Laptop Studio 2. This happens quite frequently, up to a few times per hour sporadically while using the camera. Mar 27, 2020 · Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. Lots of comments here but not a single one recommends downloading and running “surface diagnostic toolkit”. Nov 21, 2024 · Overheating can cause a device to freeze. Jan 11, 2023 · Solved: Every time I turn on the camera in the meeting it appears normally, but after a few seconds it starts to fail and repeat my image as if it Zoomtopia is here. Mar 23, 2024 · Don't worry, we can work together to troubleshoot the issue! Here are some steps you can try: 1. My camera freezes constantly (but also randomly so I cannot reproduce it). This update addresses the issue affecting the camera's performance caused by insufficient memory or storage capacity. I've only really been bothered by this more recently as I've been using the camera more for work. Once that happens the camera completely stops working - even for Face ID to open to the desktop. If you are experiencing issues with the camera on your Microsoft Surface Pro 9, there are several systematic steps Mar 14, 2025 · Since Telehealth is not a Microsoft App, you tested the Surface Pro's front-facing Camera in the app, but for the sake of rigor, I recommend trying it in the Camera App that comes with the Surface Pro 7. Only the restart of the Surface fixed for some minute and then the same problem again. Third try opening windows event viewer and see if there are critical errors that you could have potentially Google to check for solutions. A computer restart sometimes resolves the issue but seems to reoccur on occasion for no obvious reason. In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of Mar 20, 2020 · I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. Jan 11, 2025 · When on calls (e. See full list on support. " Nov 7, 2024 · Surface Keeps Freezing; How to Fix Surface Keeps Freezing on Windows 10/11? We Need Your Voice; Surface Keeps Freezing. If I restart the Surface Pro or if i go to device manager and disable then enable the camera driver it will work. There is also another ticket for this: Why is my Surface Studio 2's integrated camera only crashing on Teams? - Microsoft Community. You can verify this by attaching an external USB webcam to see if it functions. Then click the link next to Surface Pro 7 then click Download on the next page. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. They will freeze and eventually stop working, with no image being recorded when I open the camera app. Here are some steps you can try to resolve the issue: Check for updates: Ensure that both your Surface Pro 7 and Zoom app are up-to-date. Aug 14, 2023 · I have a big problem with the camera on my Surface Pro 9: the camera doesn't recognize my face every time and in addition, it freezes after a few minutes on Teams, Meet, and Zoom. Nov 3, 2023 · I have two major problems with my Surface Pro 7. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. So for now, I’m going to test/use Zoom only when I restart right before hopping on. If issue persist, proceed in uninstalling the camera driver and then restart your Surface. Jul 8, 2015 · I just opened a brand new Surface Pro 7 (i5, 8gb RAM, 128gb SSD) earlier today and was super excited until the time came to set up Windows Hello. I noticed that the window showing the camera feed during setup kept freezing and would get stuck at "stay in frame/hold your position" or something to that effect. I noticed also the the camera indicator light disappears on the top of the surface aswell. And updating the app should get things running. If it does, but the Surface Pro's cameras still won't respond, then a hardware fault is likely. g. You can hear them fine but the camera is just frozen. During the ringing stage the camera works fine but as soon as the person they are ringing joins, the user's camera then freezes. I made sure my drivers were updated. Sep 11, 2024 · I have the latest surface pro, highest spec available in Australia. Sometimes the whole app freezes. msi then Restart. microsoft. So far that is not the case Jul 17, 2024 · Multiple times in the past few months, my camera freezes during meetings. Select Attempt to remove the driver for this device and then select Uninstall. Mar 22, 2024 · I've the same problem on an Surface Pro 8 at Windows 11 with 2 external screens attached. 1. Feb 23, 2024 · 4. I will try to turn my camera off and then back on again and it still won't work. Nov 8, 2023 · Hi Danielle Rawlins1, . A new camera driver is available through Windows Update. Android. Double-click the camera, select the Driver tab, and then select Uninstall Device. Check if any other applications are already using the camera. When connected to external screen, the device is getting super hot, parts of the UI of Google Sheets get black, it's almost impossible to operate May 9, 2024 · My camera will be working fine at the start of a call/meeting. Restart your Apr 3, 2024 · is there anyone from microsoft support to solve this issue. If you suspect overheating, let your device cool down and consider using a . Feb 1, 2023 · Force a shut down and restart your Surface. My camera keeps on freezing and i have to stop and start my camera . Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion. This replaced an old surface book 2 which was amazing and did everything this does but better with a much much lower spec. I value the time and effort you have given out in trying to resolve the problem and for sharing what steps you have taken for a workaround fix on this issue. do we have a drivers to install to fix this issue. Make sure your Surface Pro 9 has proper ventilation, and the fans are clean. Often the camera light on my side turns off. In my experience, the camera's Studio Effects are actually impacting the reliability in teams. The laptop will freeze when trying to enable the camera in zoom or msTeams. the camera app. Manually update the drivers and firmware for your Surface. Same issue here. But the light continues to remain on? It is quite annoying and weird; sort of makes me worry if my camera is still being accessed. Oct 10, 2024 · When in Teams calls, the camera suddenly stops and then is completely invisible to teams sometimes after a restart. May 30, 2023 · At the time, several Surface Pro X users discovered that manually changing the date and time of your system to either May 22 or any time before then was the quick fix for the camera issue. Update Drivers: Ensure you have the latest drivers for your Surface Pro 7, especially the Surface Camera Drivers and Surface Audio Drivers. The problem occurs mostly when sharing screen. Attempt to start your video by tapping Video. 2. Turn On Camera Access in Windows Settings If you’re using a Surface device with a standard or guest account and the camera doesn’t work, that’s likely because the administrator disabled camera access for non-administrative users. Open Device Manager >> expand cameras category >> right click on the camera driver and select update >> search automatically for driver. I even used the registry editor to no avail. Mar 28, 2023 · The issues are usually their video not working properly within Teams calls - either the video isn't appearing, works briefly but then freezes into a freeze frame, or is very laggy. I will try the rest of your tips above and let you know how tomorrow goes. Even in the camera's app it freezes. I've had a problem for over a year where if the device has been on for an extended period of time and I try to use the camera (I think it may just be the front facing camera, but I don't recall right now), I'll get a green screen of "collecting data" and then the device reboots. I have been on hour/2-hour long Zooms without issue if the Surface was restarted just before. this works for 1 mins then freezes again. Intel(R) AVStream Camera. Reset your Surface. Edition Windows 11 Pro Jul 7, 2022 · Microsoft Surface Camera Freezes Have you experienced using a video conferencing program, and then the camera on your Surface freezes suddenly, leaving you with an awkward frozen face? Well, that is annoying and can be a bit embarrassing, so how can you fix a freezing camera? I’m sorry to hear that you’re experiencing issues with Zoom on your Surface Pro 7. Mar 25, 2023 · Thank you for reporting the issue. The camera will stop working, light will stay on. talvtio wiqxl kqts guh rpplcki fbnf elru hyfitk owtv cuivob