Jagex support response time unsure of what to do, just looking for help because their support staff doesnt play the game or know much about the game beyond its basics. Please note that this timeline may vary and is subject See new Tweets. Conversation Jagex’s “nonexistent” Customer Support. I bought something on my account 3 days ago and turns out it was for my osrs account, not rs3. The name visible in your Jagex account settings. That'll take him to the recovery form. This is the standard jagex support message. Fill out the form with as much early info as possibe about the account. However, there is room for improvement in handling more complex problems, expanding support options, and enhancing consistency in issue resolution. Jagex can only respond when a request is made via the correct Support Center. is it every time or was it a one-off, freak occurrence?) Are you able to provide any visual examples of the bug? (e. Anyone have a customer support e-mail I can contact support with? Follow the prompts and click “Contact Jagex Support” to fill out the Account Recovery form. i understand this isn’t a small job, but i can’t name a single Some phishing emails spoof a real Jagex email access, so if you blocked one of those, you may have inadvertently blocked real emails from Jagex. More than a week seems a bit excessive to provide a response. In conclusion, Jagex Customer Support has its strengths in terms of professionalism and response times for simple issues. And when they do get a response after 5 days, it’s some automated response asking for more details. * Mod Mazvita Jagex Support. there’s a huge reason this is one star rating and will continue to be one star for a lot of people until Jagex does at least SOMETHING. New comments cannot be posted and votes cannot be cast. Players used to be able to contact Jagex via the message centre. This caused some back and forth of different people Yeah and you can actually contact support and get your account back with all the skins intact. You can get the Jagex Launcher running in Linux by following the GitHub guide linked on the Jagex Support page. If someone else imported your account to a jagex account rather than you upgrading yourself and then losing access you need to contact jagex using this specific link I appealed the ban, 48 hours response time, but no reply after 5 days and NO where to explain what happened. " The survey was hinting at new features in the game support, including new subscription tiers. I've replied to the ticket multiple times in hope if it getting seen. Reply reply Support; News and Safety Maintenance Announcements For Xbox and PlayStation, Prominence Poker will use the language your console system is set to (if supported) What language should I use to contact support? When contacting support please do so in English where possible as this will result in a swifter response time! Yea but that's (sadly) still in a typical jagex timeframe at the moment. I guess <$10K a month isn't worth quality customer support. Jagex please say something. When I go to pay it just sits on the loading screen "we're getting your order ready". In my experience it takes 1-2 weeks going through about 4 different people (half of which are automated messages that are useless) We would like to show you a description here but the site won’t allow us. You can submit a Official Jagex domains. If you need further help, check out our online support centre. Because of this, we recommend only responding as needed. Jagex it's been three weeks since you informed me that I have an unpaid balance. As long as no jmods respond, that's what I'm planning to I was randomly locked out of my account Friday morning around the time Jagex leaves their office 4:30 ish pm your time. com. However, the Jagex support isn't as bad as people make it out to be. In my experience, jagex has by far the worst customer support out of any game I've ever played. This survey employs a certain strategy (which they openly admitted to using it in their "update post"), that is widely known in the business/marketing community, in which they are Support Contact us Play It's unfortunate. AI customer support bots can deliver immediate responses to queries and function 24/7, overcoming the issues of slower response times and limited availability posed by the human-operated J-mod system. Had to make a RuneScape FD forum thread to get unbanned unhappy with how hard it is to get a human response from Jagex support team Archived post. We genuinely appreciate your support and thank you for your patience and Support site says ETA 48 hours for a response and also that there are delays in providing a response. jagexsupport. 12. Posted November 30, 2012. Please also know that we are aware of some issues currently occurring with mail as I was able to successfully receive emails from Jagex to update my password, which I did just to be safe However, when I go the "Lost Authenticator" route to remove it, I do not receive the reset emails. I've had OG billing information, usernames, passwords, and email accounts all detailed in those tickets. zendesk. However, the Support Center is designed to reduce the Jagex is good at sub 48 hour response on 95% of tickets. SCUM. I have tried numerous times and checked every single folder of my inbox. Was never actually resolved. I've heard rumours about how crappy jagex' support system is and I'm lucky to have never encountered any issues with the game thus far but yikes at everything stated by OP. Players were discontent with the new implications and expressed their opinions online. jagex. How often does it occur? (e. Delayed response times - We're currently experiencing a high volume of requests, we might not get Head to our new Support Centre. For other general enquiries, please contact our Data Protection Officer at dpo@jagex. Is it normal support tickets to Jagex take over 4 work days ? Account got hijacked. A ticket system with a 24-72 hour response time would be simple. Will Jagex refund unused membership? Jagex reviews any refund requests for purchases made directly via Jagex within the last 6 months on a case-by-case basis Trouble logging in or just want to change your password? If you're able to log in: Log in to your Jagex Account Select the Pen icon next to your password You'll receive an email containing a link Jagex Accounts FAQ How do I log in after importing my character? Why are my linked characters not displaying in the Launcher? Ive sent recovery appeals to support and tried reaching both jagex suport and oldschoolrs on twitter but with no response. This is in no means a "Jagex's support is great!" or a "Jagex's spport sucks!" post, just another take and a possible solution (albeit not the best one, as they should at least send out a response as to the decision on your claim, rather than just leaving it Average response time on wow classic tickets was over nine days last year when I stopped playing. the responses are auto generated and lack any supporting evidence or The response time for a RuneScape appeal can vary depending on the specific circumstances. Hey - I head up Player Support at Jagex, so just to clarify: We provide Player Support 24/7, 365 days a year We work to a 48 hour response time for all queries, and in practice, we actually respond to around 98% within 24 hours (34% are actually within 1 hour, 85% within 12 hours). If you're VERY lucky you might get your osrs account back after the bank is already cleared and jagex twitter support interns making fun of you by linking you some "how to not get hacked" tutorial for the 50th time. Share More It is impossible to otherwise contact Jagex short of writing them a letter and mailing it. Disable request. However, based on previous cases, it can take up to 10 days for a response. I feel the good or bad reputation that Jagex support has is 100% based off what squad you get that day. Should I initiate a refund with Paypal and just let the account get banned since i dont play on the account anymore? time bombs, malware and spyware. I have been falsely banned from RS for 3 months now and I haven't even gotten a response. Just to clear things up: I DID NOT MACRO, i was super drunk and reset my email password thru some scam link i can't even find anymore and within 1 minutes, the hackers changed my password and removed my authenticator. Forget morals, the Jagex support response time is the #1 reason why I’d never consider botting lmao. This is by no means a ban appeal I just wanna shed some light on how unfair the jagex support system is. Check email and website addresses carefully as some fraudsters spoof our official Jagex domains. I’m like 80% sure OP has posted this same thing multiple times and deletes it everytime someone calls them out on it. I got a response within a few hours when a hijacker was on my account and an employee was able to lock it (and actually saved a few items the hacker didn't have time to trade off). In addition to measuring your reaction time, this test is affected by the latency of your computer and monitor. I put in REQUIREMENTS CHANGE Following the last few months of notice, as of today, RuneScape no longer supports Windows 32-bit builds or graphics cards that do not support OpenGL 3. The only advice offered were troubleshooting steps that I had already tried and already told them that I tried in my original message to support. We won't be able to respond to these, so if you need help with another issue please contact us through a different form. People who couldn’t recover have now lost their accounts. Yeah, twice, I got a response within 2 hours both times. com *. Exactly. I feel like unless you get reddit upvotes or are a streamer / big twitter following, you don't get any answers, I've been trying to get a response for 3-4 Edit2: jagex support DID contact me now, offering a solution! Zezima gets this problem nearly all the time, but doesn't want to lose his username login :/ Best of luck OP, shit situation to be in! Reply reply Makalash • You're just going to have to wait out the login attempts. How can By using the optimal form you make it easier for the support agents to address your issue, so it is very highly recommended to do so. I personally feel I have been getting B/C I submitted a refund request 4 days ago because my account was compromised but i have had no response from Jagex. Melvor Idle Response time from Accounthelp@Jagex? Response time from Accounthelp@Jagex? By Capped November 30, 2012 in Help and Advice. Jagex Support response times? comments. Jagex Account Reset password Change Greetings @ruan20031 We can confirm that this ticket is with the right team, but please be aware that responding to your ticket multiple times moves your ticket to the end of the line and delays the response time. TL;DR - Jagex sent out a survey to certain players in the community. The support centre says 48 hours but i have had no response. Note that if the account was created before November 2010, the login name will be the account's very first character name, otherwise it'll be the email with which you used to the create account originally, and this will never change. Imagine after spending 4000 hours on an account (my only account), getting multiple infernal capes, thousands of raids and bosses kcs, teaching over 100 people how to raid asking nothing in return and being a co-owner in a 2 y/o clan of 150 members creating a community Join Date Dec 2011 Location Toronto, Ontario Posts 6,425 Mentioned 84 Post(s) Quoted 863 Post(s) We would like to show you a description here but the site won’t allow us. As for email its either an automated response or no response at all. Jagex needs at bear Support English (GB) English (GB) Deutsch Español Français Português do Brasil Русский 简体中文 Jagex Support; Account security; Account security Jagex Account security advice Jagex Ltd. New comments cannot “@22497Monsta Hello, if you've already sent in a lost item ticket and you haven't received a response yet, please allow a little more time for us to get back to you - we're currently dealing with larger volumes of tickets so there might be delays in response time ~Dorothy” A few days earlier, Jagex sent a survey to random players to "explore how they value different membership features and combinations. So if you have any questions like me in the future, I think Twitter is the easiest way. I'd say the response times from companies depends on your issue, and when you contact them. Pay a few people $15/hr to handle them. com My Jagx account was disabled 9 days ago and I've not heard back from customer support via email yet. Support Site Feedback. If you've fallen victim to a phishing scam, follow our Security advice to protect your account I'm just curious how long they usually take. I have had maybe 2 interactions with ANET support, and both times took longer than I was used to having played WoW Noticed this the past months, on Twitter they compeletely stop replying to answers or questions for 15-16 hours straight untill it works time again Coins 0 coins It may take some time to implement, but it may be worth talking over with the team. " -jadex Reply Jagex Launcher Jagex Launcher FAQ Jagex Launcher known issues RuneLite via the Launcher Issues with two-step authentication? Use your backup codes to temporarily regain access to your account. o. is the appointed legal representative of Jagex Limited for the purpose of I emailed the support team regarding an issue on one of my accounts regarding its membership and It's been 5 days and I have not received a response - should I wait longer? it says the approximate wait time is 48 hours. I agree however I provided creation date cards used where the account was played on internet provider how the payments were made and I’m going through the email the account was played on and the primary activities for the account and got a non response email and that non response email took 10 days to get back. 220 Science Park, Cambridge, CB4 0WA, UK jagex has 0 customer support, and until they do, placing them on blast in a public forum is the only option we dont know if OP is guilty, the only thing we know is OP probably got marked by a rwt detection system with 0 human involvement and got ban, Response time from Accounthelp@Jagex? Response time from Accounthelp@Jagex? By Capped November 30, 2012 in Help and Advice. No response yet from Jagex about people’s accounts being locked and unrecoverable by some on 4/12 at 7:00 game time. The average (median) reaction time is 273 milliseconds, according to the data collected so far. Oct 22, 2020 @ 6:00am Meanwhile, I've had 1-day response times from Blizzard and Jagex multiple times this year, and Jagex even responded to me on Sundays. Support; News and Safety Maintenance Announcements Regarding the stats Jagex put out about "player support" Discussion They may have shown how many bans have been issued or "appeals answered", but this is not even close to how many they get. Many players would ask Jagex questions regarding future updates or bugs that they saw in-game. Hey Soy_Will, all tickets are responded to within Runescape & Old School Runescape. g. Content is constantly fucked because the Actually no, their customer support isn't on par with most services. I’d bet my house on them having a jagex account with no security and then getting mad when jagex won’t recover the account for them. I sent two emails to support when it claims response times can be 2 days and when busy, a few days. See our privacy policy for information about the processing of your personal data. As per title, my password reset requests have been denied by Jagex 3 times despite me providing accurate information (at least to my knowledge) and also they have not been responding to my emails in Zendesk Jagex Support (their last response was 5 days ago). Tried many times over the years with support to get it back, never got a real response. I was recommended to reach out to Jagex Support on Twitter and it actually worked. Extra strange because I receive the password reset emails immediately Support Contact us Play To ensure security, Jagex Accounts have no manual account recovery procedures that Support English (GB) English (GB) Deutsch Español Français Português do Brasil Русский 简体中文 Jagex Support; Account login; Jagex account recovery Lost access to your Jagex account? My first response from Jagex Support. If you have any problems feel free to open an issue and we will take a look at it. I flashback to wow support when the person you were talking to Jagex billing support, How long does it usually take for jagex to respond to a email to billingsupport@jagex. Here's an entire reddit post about how and where to contact them, how long Jagex estimates response times to be, and useful bits about their backend. A 2 week (and counting delay) is just ridiculous. Jagex support is great at a lot of things. and the ticket response time is literally weeks, that I'm reluctant to jump on to the Jagex account until those issues appear to be ironed out. DutchArnold. lol things like this aren't because they don't deal with it directly through you and it'd be a waste of staff time even responding to it. “@bargaisALNIS Hello, the response time is currently delayed as we are experiencing high volumes of requests, we will get back to you as soon as we can. . Last edited by Kurdain; Oct 22, 2020 @ 5:30am #13. The quality of support Jagex provides compared to almost any other multiplayer game is pathetic. 0 or higher. Share More sharing options Followers 0. Sending them a Tweet usually gets a response within a couple of hours (although they tend to be automated responses) and Tickets usually 48 hours. We're currently experiencing a high volume of requests, we might not get back to you within our normal response times. Capped. When setting up two-step authentication via an authenticator app you'll be asked to save a set of 10 backup codes in case When you compare Jagex customer support to blizzard's customer support its a night and day difference. Though it's Christmas so they'll have fewer staff manning the inbox so Gonna do a quick TL;DR for those who just want the basics of what happened and then I am going to bullet point highlights. Members Online. g a screenshot, video etc?) Report a bug. Jagex “Support” refuses to answer and explain what happened. It would take forever to get the account back. On the page where it says ''Check your email'', click on the link labelled ''Contact jagex Support''. Most tickets are quickly answered, as you said. Using a fast computer and low latency / high framerate monitor will improve your score. It would usually take Jagex one day to reply, but due to the fluctuating amount of messages going in and out, the response time could vary from a couple minutes to several days. Basically unless you speak Korean or are the #1 streamer nothing will get resolved. Reply reply Jagex's support is just awful in comparison to that of companies like Blizzard and Riot. Members; 2 Gender: Male Share If you are a UK or EU user or authority and wish to contact Jagex regarding regulatory compliance with the Online Safety Act or Digital Services Act, please contact regulation@support. Finally got it back last year without even It depends on how you contacted Jagex. FunOrb isn't comparable at all because it was a separate service that could be paid for in its own right. If you've contacted us please sit tight, we're doing all we can to prioritise our responses. If you have a legitimate issue, they're great on response times. I've got nothing but praise for the support team, always friendly and they helped out when I needed it. com?, RuneScape 3 General, RuneScape 3 General, RuneScape Classic, RuneScape 3 Pictures, Videos and Progress Logs Struggling to get back into game? Find the quickest solution below. My question is, is anyone else having an issue with response times Jagex Accounts - Got a Jagex account question? Head to our new Support Centre. A subreddit for news and discussion on video game soundtrack and chiptune music released on vinyl. If you require support with a payment, account, or technical issue, head to the relevant Support Center. What to do if you've been phished. PayPal did approve my dispute with jagex ltd because they failed to respond in an appropriate amount of time ( “@DuckDuckMo Hello, the response time is delayed because we are currently experiencing high volume of requests we will get back to as soon as possible. If you are a UK or EU individual or entity and wish to report illegal content, please use this form. Locked post. Jagex support sucks ! The ban system is terrible and often bans random players who haven’t done anything wrong with no way to appeal or see any evidences Bdo support taking about 2 to 3 weeks response time. At the very least most services offer some sort of live chat option, most services also offer a way to contact them via email and/or phone. Official website and email domains will always end in: *. The support should be identical in both in terms of response time. Sounds as you may be using the wrong login name. the claim service just accepted or denied claims at complete random. Recommended Posts. Last ticket I opened got an automated response closing it off after 47 days. iam8bit support response time? The saddest thing is when I see someone post on the sub that they were hacked and desperately begging jagex to just lock the account because their 7 day bank pin is not enough time to get a response from jagex support. r/VGMvinyl. com . Interestingly enough, most times you reply to your support email, you are replied to by a different "agent". Note, for a Jagex Account, if you change the associated email address, it changes both the contact email, and the login email (unlike an old-style Runescape account). i know this because i have tried using it after losing items to bugs and One thing Jagex and the old school RuneScape community does 1000x better than this game is respond quick and fix discrepancies. Once you’ve regained access to your RuneScape character, upgrade to a At the time of your ban you purchased a 1-month subscription on 9 June before you were banned on 11 June. I've contacted Jagex customer support a number of times and out of any company I've dealt with they have been 1# at dealing with their customers. Shit I'll work for jagex as customer support. Most support requests I've seen been between 5 - 10 working days Reply reply A potential remedy for the pain points of Jagex’s customer support could lie in the adoption of Artificial Intelligence (AI). Character names-multi-field_account (optional) The display name for any game characters linked to your Jagex account. Actually mate i went back on my emails, its support@support. Found a bug? Send a report to us. or if this a trident situation or just simple arrogance from the Jagex support team and they're just giving away info, If you look into the account for a few minutes you would SEE right away the IPs, the RSN being moved Account login Account management Account security 6 years ago Mod Steve W clarified that while not encouraged there is no issue with normal players sharing accounts like streamers do all the time, account sharing is a tradition as old as runescape and many of us have always shared some of our accounts with our close friends and significant others, it’s not right that Jagex is now taking such a harsh stance against a long-accepted way Permanently disable your Jagex account. Home ; Categories ; Anyone Else having issues with Ticket Response time? Blizzard Forums Ticket Response Time. Thanks ~ Amanuel” This is a simple tool to measure your reaction time. ~Mateusz” If you get in contact with the Jagex support Twitter account they literally give you a link to the questions and answers page on the Runescape website. Delayed response times - We're currently experiencing a high volume of requests, we might not get back to you within our normal response times. i mean ANYTHINGGG to give the paying customers help & support with any and all issues they may experience with(in) the game. Gamepires d. If you worked 40 hour weeks Mon-Fri you wouldn't want to work weekends either.
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