Jagex account recovery.

Jagex account recovery Note from the r/runescape Mod Team: . I can provide a lot of extra info to Jagex support that the account recovery form doesn't have fields for (e. They normally investigate abuse reports and Black mark appeals. Make sure your email is secure & check for rules or filters that may be blocking or forwarding emails from Jagex. So, if one ever get his/her Jagex account compromise, how can you get it back if you can't prove your ownership anymore? Thank you for taking the time to answer me. I know today's issues are a frustration point, but on the authenticator point - if you log in to the Account Management section of the main website, you can set your preferred Authentication method to 2FA via a dedicated app (Google Auth, Microsoft Auth, Authy etc. Not received email | Jagex Account Submit an account recovery appeal | RuneScape Account Unable to submit an account recovery | RuneScape Account Forgotten login | RuneScape Account Recovery questions | RuneScape Account Reset password | RuneScape Account. Accounts with existing questions and answers will no longer be able to set new answers or change them. Very unfortunate but I lost my original main account that I used (rip jstsok) and just started a fresh account instead. Lastly, since we were asking about Jagex Accounts, we thought it would be good to get some feedback on the Jagex Launcher too, as you need to use the Launcher once you've upgraded! I have a security question regarding the Jagex account. How to submit a recovery appeal. SCUM Dec 12, 2024 · Head to Account Recovery. It's not impossible as that player could tell Jagex that he is the true owner and they may determine that you are the hijacker. Lastly, since we were asking about Jagex Accounts, we thought it would be good to get some feedback on the Jagex Launcher too, as you need to use the Launcher once you've upgraded! So I go on Jagex chat support and talk to Mod Mateusz and he tells me to create another request, but this time to put my contact email in the top field of the recovery form and my account email that I don't have access to in the comment field. Is it possible to roll my account back or get my items back, I took all necessary steps to prevent someone from logging into my account and lost over 2B in this ordeal that's clearly an issue with jagex's account security. Stay tuned for more news on Please make sure after entering your login e-mail and clicking "Contact Jagex support" on the account recovery screen that you're putting the new e-mail you want registered into the "E-mail" field on the form - this is usually where people go wrong and think they have to put the login e-mail again. As far as I know, you won't be able to get to the forgotten log-in recovery page through the regular log-in on the website or in-game, which is ridiculous IMO. At least afaik. You will be asked to provide your username in order to have your account information emailed to you. And now what happend my laptop chrashed a few minutes after making my jagex acc and i didn't save them in the cloud yet and it's not rebooting :( Remove unknown linked accounts. Account created via third party. We'll explore ways to enhance Jagex Account recovery with improved verification methods. I spoke with him in hopes of finding a resolution but he was unable to recover the account back for me after several attempts. ´ Successfully recovering the account via the manual recovery form will set a new and accessible email onto the account Aug 26, 2018 · However, if it turns into a recovery battle or Jagex notices multiple people (IPs) on the account, they will give preference to the oldest IP on the account - the IP of the OO. This post violates Rule 7 but we decided to keep it up, at least temporarily. Might be worth checking something else isn’t going on as to why you’re not getting their emails. Summary Fix your recovery system Jagex, the amount of people being hijacked and hijackers breaking through the Authenticator/email instantly is just wrong. The username of the account is my main email address. Many accounts were stolen by abusing this. They might have had access to your email, and removed the 2FA that way. Are Jagex accounts safer than regular OSRS accounts for buying purposes? No, Jagex accounts don’t eliminate the inherent risks of buying an OSRS account. They are a successor to the pre-2023 login system of RuneScape and Old School RuneScape and the RuneScape Authenticator. Unless your character was sniped and added to someone else’s Jagex account through hacking. If the jmod reviewing the form does not grant the recovery, they will put feedback in the reply saying what information needs to be improved, so be sure to read that. When I say all the options, I mean ALL the options. If somebody knows your previous passwords, previous and current ISP's, account creation date, payment details, and other account information, and then submits a recovery to Jagex, that's not their fault. So I try to recover and it sends me an email stating I don't have a Jagex account associated with that email address. If you're certain that you're entering the correct login information and are still unable to access your account, it's possible that your account has been hijacked and imported to a Jagex Account by a malicious third party. Swapping between characters is a bit clunky, as you need to log out completely, then log in again with the Jagex Account details. Change email address | Jagex Account; Change Jagex account name In order to do this, we have to be certain that we're only assisting the creator of the account, so we will need you to submit a recovery appeal to allow us to verify you as the account's creator. Jun 26, 2024 · To recover your account: Head to Account Recovery. Well if I cannot login, how the bleep do I manage that. For account recoveries in which a user has lost access to the account and the registered email, they may need to know There is a form on the official Support Center to recover accounts with forgotten log-ins, but it's hidden behind a bunch of bs that most players find difficult to navigate. When you set up Authenticator, it will have disabled verification codes via email, and generated a set of single use backup codes. Try to avoid using the following email accounts: University; College; School; Work; Temporary Try contacting your institution to query your email settings. Nov 25, 2024 · By providing the necessary information, following the correct process, and being patient, you can successfully recover your old account and get back to exploring the world of Gielinor. We would like to show you a description here but the site won’t allow us. If you lose access the account is lost forever. If neither option works it's possible you have been hacked. I was never prompted or anything to create a new authenticator for the Jagex account it's self. When you're logging into account settings, the password page will look different if the email you entered has a Jagex account associated with it. When you sign up for a Jagex account, you are given ten recovery codes, and the importance of these is made extremely clear. To recover your RuneScape character and move to a Jagex account follow these steps. If, however, you have access to the registered email of the account in question, you can recover the login email right now by utilizing the self-help tools on the Jagex support centre. Customer Support is the division of Jagex staff that interacts with players. Imagine being the owner of an account, hijacker takes it, you try and recover it and Jagex auto denies you, and you have no way to speak to them directly, its such a joke. What happens to the accounts after they're removed from the Jagex account? Posted by u/Scouter_JW - 2 votes and 2 comments I'm in the process of trying to recover some accounts that were hijacked off my Jagex account. Wanted to share to ensure this experience and a warning so it doesn't happen to others. This is not to be mistaken with the account's login email, which is only used to log into Jagex's services such as in-game, and on the Official RuneScape Forums. That seems really unusual for an account recovery… with those you usually hear back within 24 hours. I checked my email to see if anything was being forwarded or if there are any filters set but there arent. Recover Account Jagex’s official communication on the issue is if you lose your backup codes, you lose your account for life, they won’t help recover it, and you need to make a new OSRS character and account. Enter the account's login username or e-mail (not the in-game display name) and press Accounts created by upgrading a RuneScape character to a Jagex account will always use a login email. As part of our continued rollout of these new systems, from November 7th, players will require a Jagex Account to access the Jagex Launcher. An account's Registered Email, also known as its Contact Email, is how Jagex will contact users about account management issues such as password resets, authenticator removal, and account recovery. That is one of the security improvements. This'll send a password reset link to the account's registered email. Password reset emails are automated and should be almost instant. Reset password; Change email address; Jagex Account recovery; Backup codes; Lost access or forgotten email address Legacy Account. . Struggling to get back into game? Find the quickest solution below. And, you won't need to remember multiple passwords as you can add up to 20 characters to a single account. This is the most significant risk associated with buying an account. Avoid using these email accounts . Manage your RuneScape account, create new characters, and start your adventure in the fantasy world of Gielinor. Jagex accounts allow you to bring all your existing characters together and protect them with the highest level of account security. There is no manual recovery process for Jagex Accounts, that is part of the secure design. If it's a very old account, meaning it was created before Nov 2010, the login name will be the account's very first character name, otherwise it'll be an email login, and both of these will never change. If you are unable to recover your account you will need to create a new account to continue playing: Create a new Steam account; Create a new Xbox account; Create a new PlayStation account Jun 20, 2024 · How long does it take Jagex to respond to account recovery? Recovery replies can take up to 24 hours. If there is a major problem with conversion to Jagex Accounts, it is in public interest to make Jagex aware and ask them to fix it. In the two weeks of playing and buying membership, I have been hacked, had my Jagex Account email changed (receiving an email saying account doesn't exist), account recovery request has been denied. It shouldn't take longer than a few hours for Jagex to answer a recovery appeal. I have recently created a Jagex account and linked it to an Old School account which I hadn't played since 2017. -Jagex Support The name visible in your Jagex account settings. My account randomly was transferred to a jagex account this morning. I do that and this morning I got an account recovery denied email from Jagex. Although it was supposedly discontinued on 15 May 2017, it still seems to work on accounts that have it enabled. You can update your registered email here. So I went through the next link, which states enter email or login info to recover to email. Lastly, since we were asking about Jagex Accounts, we thought it would be good to get some feedback on the Jagex Launcher too, as you need to use the Launcher once you've upgraded! Manage your account Account security Account recovery Once you have a Jagex account he can't recover it because there is no manual recovery route - all recovery is tied to the Jagex account user. Potential improvements could include recognizing trusted devices and sessions, supporting Passkeys for password-less logins or sending push notifications alerting you to new logins. Recovery questions were used to verify account ownership. If you are unable to recover your account you will need to create a new account to continue playing: My runescape accounts of 20+ years were locked with no chance of recovery. For your protection, your account may be locked if suspicious activity has been recently detected. With the old system Jagex had a backdoor to grant access to accounts if players gave them evidence that they owned it. SCUM Jagex Account. They aim to be a successor to the pre-2023 login system of RuneScape and Old School RuneScape and the RuneScape Authenticator. Can you delete a Jagex account? Account recovery and login issues. If this option does not work send an email to billingsupport@jagex. It then said I had no name on my account and when I tried to type my original name it said it was unavailable. 220 Science Park, Cambridge, CB4 0WA, UK What actually happened would have been a successful recovery, which is only possible with an extensive amount of personal and account information. g. Additional Resources. Do Jagex accounts increase security on Jagex end? As far as I know, with my random passwords and authenticators in place, the weakest part about my account is Jagex own recovery program. When I tried to log in, it takes me to the account recovery page. Ive contacted support to no response yet. + i have 2fa on my email. Old School Runescape RuneScape: Dragonwilds SCUM Upgrade to a Jagex account. If you bought or shared the account, we strongly recommend reading through the Rules of RuneScape. When making your request select any character when prompted to log in. Edit: The original password reset email was likely the result of the account recovery, and was not a phish attempt. Once you've upgraded to a Jagex Account, it is important to Get support for RuneScape account access issues, including login problems and account recovery. May 18, 2023 · Jagex accounts and recovery, A few questions about the new Jagex accounts system: Can you still recover an character linked to a Jagex account? If the above is true, how since now yo, RuneScape 2007 General, RuneScape 2007 General, Runescape 2007 Pictures, Videos & Progress Logs, Deadman Mode General If you decide to recover the account, you can begin the the account recovery process by following the steps on the second half of this support article - Changing your registered email. Jun 28, 2024 · Why does Jagex lock accounts? If you’ve upgraded to a Jagex account, please head to our Account recovery article on the Jagex Support Centre. If it doesn't you have either blocked the sender or a different registered email. Aug 29, 2012 · The Jagex Account Guardian (JAG) was an account security feature that provided enhanced security, blocking unknown devices from accessing your account. Head to Account Recovery. If you've upgraded to a Jagex account, please head to our Lost or forgotten email address | Jagex account article. Dec 19, 2023 · An account I purchased from NSDISPLAY and personally migrated to a Jagex Account was recovered and imported into a different Jagex account. - Click on ''Recover account'' at the bottom of the Recovery questions can no longer be set. How do membership and in-game purchases work with a Jagex account? All purchases including membership are made at the character level. Apr 2, 2022 · The second and more concerning possibility is that the thief knew the exact answers to each part of the Account Recovery form. It was first mentioned on 29 August 2012, released on 11 September 2012. Jagex are aware of the clunkiness, but there's no ETA for a fix. Jun 27, 2024 · How long does it take Jagex to respond to account recovery? Recovery replies from Jagex can take up to 24 hours. RuneScape: Dragonwilds. Jagex does not delete accounts due to inactivity. Jagex needs to see that you're the original creator before they grant you access, and they can only do that if you provide information that only the owner knows. Manage your RuneScape account, access settings, and enjoy the ultimate fantasy MMORPG experience in the world of Gielinor. When logged into account settings do you see a link to Jagex account management like this? If that link is missing, then the character isn't on a Jagex account. If the potential hacker has access to the following he will have access to your account: Jagex Account Login Email Backup Codes or Jagex Account Login-Email Recovery tickets are processed in a few hours, maximum 48h. It wasnt me so it seems to be a case of hijacking. Lost access or forgotten email address | Jagex Account; Logged into the wrong account; Reset password | Jagex Account; Not received email | Jagex Account; Submit an account recovery appeal | RuneScape Account; See all 14 articles Account and Character Management. You may be asked to supply Recovery Answers when recovering your account, your old JAG answers should be provided here Recovery attacks are allegedly harder when dealing with a character that has been imported to a Jagex account, yes. I have since recovered the account from Google, and now have full access. Doesn't that mean that grouping all my accounts into one Jagex account could, even though it's convenient, makes them more vulnerable. It just endlessly loops you back to the support page. Nov 24, 2023 · If you log in with a Jagex account, data for all linked characters and the Jagex account will be permanently disabled. Jagex Account Reset password Change Nov 21, 2023 · If you’ve upgraded to a Jagex account, please head to our Account recovery article on the Jagex Support Centre. Lastly, since we were asking about Jagex Accounts, we thought it would be good to get some feedback on the Jagex Launcher too, as you need to use the Launcher once you've upgraded! Jagex Accounts are a method used to access Jagex games. The best recommendation we can make to any player who is concerned about account security is to upgrade to a Jagex account. In this situation, your account will remain locked until it is successfully recovered by the owner. Denied Password Resets - Response ETA: Up to 24 hours. Even if you've spent time playing on the account, the original creator is the account owner. Follow the prompts and click “Contact Jagex Support” to fill out the Account Recovery form. Step 1 - Log in to your account on the web Step 2 - Go to account management and choose 'upgrade' Step 3 - Create your Jagex Account Step 4 - Download the Jagex Launcher and play! Learn how to recover your account if you forgot your password or username for RuneScape: Dragonwilds, a new MMORPG by Jagex. The osrs email is still the same, but I can't seem to trigger anything from jagex to send an email. The benefits of Jagex accounts are inherently linked with the Jagex Launcher - both are interconnected projects in our mission to improve security and the player experience for our games. Request a Refund - Response ETA: Up to 48 hours Runescape & Old School Runescape. Yep, you can reset the pasword by initiating a so-called account recovery request. C wow just a screw you to us then? take away our original usernames, now we cant even fix a mistake we made because we wanted +40 bank space, or to get the notification to quit popping up, if email verifications are good enough for jagex why cant we email verify to swap accounts, or yall can quit being lazy and run your support section like jagex used to, and other companies still do. If you don't have a Jagex account you can request a password reset here. Go to the same page linked above and follow this navigation: Unfortunately, the gmail account I used to create the Jagex account was flagged by Google as potentially created by a bot, and I lost access to the account. This is the same name/e-mail you use to log into the game. If you've upgraded to a Jagex account, please head to our Jagex account recovery article. , runelite screenshots, original account name, what KC I got a pet on. In that case you can try opening a ticket here. Accounts created prior to November 2010 will have a login username. If it is a Jagex account you would've been provided backup recovery codes when you enabled two-factor authentication, you'll have to use one to get back into your account, otherwise the steps that u/Friendlygymgoer should work! Account recovery is the process by which a user can recover an account that was created by them in the instance that they forget the password, fall victim to an account hijack, the account is locked, or any other means of losing access to the account (not including bans). He can raise a dispute, in which case we will carry out an investigation, and one possible outcome is that we transfer the character to him, if we believe he created the character. You can do so here. Character names-multi-field_account (optional) The display name for any game characters linked to your Jagex account. 4. They also help out players with their technical problems and send them messages regarding their RuneScape accounts. Still scary that I could possibly get disabled, but if they genuinely review the situation, it should be okay. Game client instructed me to create a jagex account to move forward with recovery. Find the contact details and steps to follow for account recovery. I'm afraid, if you've deleted the email address the verification codes were sent to, and you didn't enable Authenticator on your Jagex Account (thereby generating some backup codes, which you could also have used to log in), then you've cut off your only access to the account. You can't. Hi Void 79. Hijacked account - Response ETA: Up to 24 hours. If you have waited 24 hours and not received any reply at all, submit another recovery form and use a different contact email. Remember to always verify your information and be prepared for potential delays during the recovery process. com and they will be able to further assist you in recovering your account as well as any items you may have lost. ) rather than email, and it's generally considered better practise to use an MFA app than email auth (since if your email winds up Jul 10, 2023 · This was great to see, particularly since we're still only in Open Beta! It means that Jagex Accounts is largely achieving what we set out to accomplish. if its a Feb 8, 2025 · The original owner can attempt to recover the account at any time through Jagex’s official channels. Recovering your account. My best attempts at the automated account recovery process have been met with denials since I don't have my original transaction details anymore. Although the functionality of the system remains When you log into the mobile client with a Jagex Account, it will show you a list of imported characters, and you choose the one you want to play. This guide Reset password | RuneScape Account Submit an account recovery appeal | RuneScape Account Unable to submit an account recovery | RuneScape Account Account recovery denied | RuneScape Account My account is locked | RuneScape Account Appeal an offence Account recovery Recover your account Copyright © 1999 - Jagex Ltd. Recover Account If you cannot access your account anymore and lost your recovery codes your basicly screwed. Runescape & Old School Runescape. Can you transfer my progress to another account? Due to technical limitations, it isn't possible for us to transfer progress between accounts, even if you've lost access to your current account. The biggest flaw with Jagex account security is that once you’ve made an account security mistake, even if it was years ago as a kid, there’s nothing you can do to resecure your account, since you can’t lock the recovery process, you can’t change the login ID, you can’t request hardware recovery tokens, or save a unique recovery code. Reset Legacy Account password; Forgot login name or email; Change registered email; Disable authenticator; Account locked; Linked account access; Unable to submit account recovery Other access issues As I can see evidence the account isn't being used by who it should be, I've secured it so the only way to access the account again will be for it to be unlocked through account recovery. In some cases, you may be told that the account you're trying to recover doesn't belong to you. A third party account can only be applied to a character, not an entire Jagex Account. If you somehow manage to lose all proof that you own the account, why should Jagex hand you over the account when, for all they know, you could be trying to hijack the account? I still can't access or recover my account. All the accounts are legitimate, but a couple don't belong on my Jagex account. I'm afraid not. These accounts provide increased security and stability, using modern industry-standard technology[1]. Not received email | Jagex Account Submit an account recovery appeal | RuneScape Account Unable to submit an account recovery | RuneScape Account Forgotten login | RuneScape Account Recovery questions | RuneScape Account Reset password | RuneScape Account Once you have a Jagex account he can't recover it because there is no manual recovery route - all recovery is tied to the Jagex account user. If you did not save the backup codes, and did not re-enable verification codes via email, the Jagex Accounts are a method used to access Jagex games. Jagex cannot remove two-step authentication or issue new backup codes. If you can't access your registered email address, you should try your best to recover it via your email provider. Somehow there is literally no option to reset ur password for a jagex account. 2_Tron said : If you are talking about an 'early RuneScape 2 account there is no possibility to recover said account for being too long inactive. The automated part of the recovery process checks for the most bare-bones details before it's handed to a JMod for manual review. I have been logging into the game with my Jagex account email on the Jagex launcher. How long does it take to recover Osrs account? Recovery replies can take up to 24 hours. I think my case should probably be fine, as it does fit the first scenario the best. Upgrading to a Jagex account will prevent things like this, as there is no manual recovery for Jagex accounts. It might be difficult to recover if the player doesn't have enough information. Some institutions have strict spam filters in place that can prevent Jagex emails from reaching you. Successfully recovering the account via the recovery form will set a new registered email onto the account, assuming you input a readily accessible email address on the first two boxes of the form. I setup an authenticator through jagex account and had backup codes set up but both devices that contained this data unfortunately perished with no chance of retrieval. It is not possible to recover a Jagex Account using a recovery form. If you don’t receive a reply after 24 hours, it is recommended to submit another recovery form using a different contact email, preferably a Gmail email as they tend to be less troublesome with Jagex replies. If you've lost access to your email, we suggest contacting your email service provider to try to regain access. This goes with when I put the same email address for an account recovery appeal. Jagex account. I don't believe this Account recovery is the process by which a user can recover an account that was created by them in the instance that they forget the password, fall victim to an account hijack, the account is locked, or any other means of losing access to the account (not including bans). Customer Support should NOT be used for quest help, walkthroughs etc. If you have a Jagex account you can request a password reset by clicking "Forgot password" when prompted for a password here. It sounds like you're using the old account recovery page, and trying to recover the wrong account by mistake. Luckily the account I lost was only like base 60s but I lost access to the email address (it was so old yahoo deleted it) so i wasn’t able to recover the account. He can't even recover his runescape account because it says it can't be found, and support confirmed that he has upgraded to a Jagex account and directed him to the support website, but that got us nowhere and they're not responding when asked further. Jul 10, 2023 · This was great to see, particularly since we're still only in Open Beta! It means that Jagex Accounts is largely achieving what we set out to accomplish. You can recover your account here. Jagex purposefully implemented no backdoor for them into Jagex accounts. So I never got an email Due to technical limitations, it isn't possible for us to transfer progress between accounts or platforms, even if you've lost access to your current account. I can send test emails to the account and they are received without issue. As you all probably know, when you import a character to a Jagex Account, old recovery information for this account is now gone. I wouldn't think disabling a Jagex Account would make the osrs acc accessible to a hacker - it would just delete it all. … Once you’ve regained access to your RuneScape character, upgrade to a Jagex account to keep it secure. Account recovery is the process by which a user can recover an account that was created by them in the instance that they forget the password, fall victim to an account hijack, the account is locked, or any other means of losing access to the account (not including bans). … Follow the prompts and click “Contact Jagex Support” to fill out the Account Recovery form. However, whenever I request a recovery email, I never get anything sent to any mail box. Jagex Account Recovery Guide I still can't access or recover my account. Recover your RuneScape account password and manage your personal data. For more info on the above content, check out the official Old School Wiki. Maybe some day in the future the Jagex account recovery policy will change; but for now, your account is gone. Accounts created after November 2010 will have a login e-mail. It's time to get a Jagex account! Jagex Accounts have improved account security through stronger passwords, email notifications, and 2-factor authentication. Confused, I searched through my email and found emails from them confirming the transfer of my character to a Jagex account. Billing and membership. How can that be for a game of this popularity? To update the registered email of a RuneScape account without having access to the current registered email, you'd have to submit a successful manual account recovery request in which you fill out a form in order to prove to Jagex that you created the account originally. So I made a jagex account, activated an Authenticator on the account and all that. If someone hijacks your RuneScape character, they can link their own third party login (such as through their Google or Steam account) and access your account even if you change your password. Change email address | Jagex Account; Change Jagex account name For the past while I have been trying to recover my OSRS account through the Runescape Site. Follow the advice here for help getting back into your Jagex account. Even if someone else has all the right info, the original owner will be able to recover and Jagex willl block the new person from recovering (eg. etc). For account recoveries in which a user has lost access to the account and the registered email, they may need to know I heard that if you put your rs account on the jagex account you can't "recover" your account anymore if you should lose the codes recieved during the creation of your jagex account. For account recoveries in which a user has lost access to the account and the registered email, they may need to know First being the "Recover Account" option while logging in. If you lose access to your backup codes, we're unable to remove two-step authentication and you will have to create a new Jagex account. This will allow you sort out most account issues, such as disabling authenticator, etc. Add in a "details may be fuzzy since I created this account so long ago" in the additional comments section and you have what Jagex would consider a strong account recovery attempt. However, it does not recognize my Jagex account (which is the same as my original login email). Note, you will need to know the account's login name/email and have access to the registered email to be able to receive the PW reset email. You can also discuss Jagex Accounts on our official forums, on the 2007Scape subreddit, the Steam forums, or the community-led OSRS Discord in the #gameupdate channel. This is important because: Any email account that you can't access poses a security risk Create a recovery request using the correct login name or email for the account; Choose 'contact Jagex support' when prompted; Submit a recovery request; If you change your registered email your login name or login email will remain the same. The info I just provided in the last few sentences are 8 of the 9 boxes they ask you to fill out. Jun 29, 2024 · To recover your account, head to the Account Recovery page. Enter your username or login email and press “Recover”. If the hijacker changed the registered email, you will have to go through account recovery to set a new & secure registered email; there's no other way I'm afraid. (BTW, someone is probably going to say "Just use your backup codes", but even if you have the backup codes they cannot be used to recover an account in this situation. If your account was imported to someone else's Jagex account you'll need to recover here. Looking on jagex website - disabling a Jagex Account is when you're deleting your account? Are you referring to a Jagex Account or your individual osrs account because they're different things. To play the game, a Jagex Account may only be logged in to through the Jagex Launcher. Enter the account's login username or e-mail (not the in-game display name) and press "Recover". You're not the owner of the account. Authenticators can be disabled via the registered email on an account. continuously be denied Earlier this month, I migrated my rs account over to a Jagex account when I was back stateside. Apr 29, 2025 · Autumn 2025: Jagex Account Secure Recovery. You cannot recover your account without the backupcodes. If you are unable to recover your account you will need to create a new account to continue playing: Create a new Steam account Reset password | RuneScape Account Submit an account recovery appeal | RuneScape Account Unable to submit an account recovery | RuneScape Account Account recovery denied | RuneScape Account My account is locked | RuneScape Account Appeal an offence Go to the new Jagex Accounts Support Centre (linked at the top of the the old RuneScape Support Centre) and search 'Jagex account recovery' as that page gives all the options for recovering a Jagex Account. This employee allegedly used their access to customer data to steal from players through the Account Recovery system. Look up 'Changing your registered email' on the Jagex Support centre if you wish to navigate there yourself. Head to Account Recovery. Changing your registered email - Response ETA: Up to 24 hours. No Jagex account. Well your account info is wiped from the system transferring to Jagex Accounts. There's advice on filling in the form here if you need it: How do I recover my Jagex account? If you've forgotten your email address or password follow the steps provided here to recover your Jagex account. My account is locked - Response ETA: Up to 24 hours. Change email address | Jagex Account; Change Jagex account name The authenticator I have is from before I create a Jagex account and added all 3 of my character to the Jagex account. As you had no other characters that you created on your Jagex account, your Jagex account was also disabled as part of this process. Mod_Stevew posted several comments in this thread about account recovery, Jagex accounts, locking accounts, etc. yesterday, without contacting me, Jagex locks my jagex account. Can you transfer my progress? Due to technical limitations, it isn't possible for us to transfer progress between accounts, even if you've lost access to your current account. Accounts created and managed exclusively by a third party must be recovered by contacting them directly: Apple; Facebook; Google; Steam Still The email address associated with your Jagex account is the one you use to log in and the one we use to send account-related emails. While the login email and registered Jagex Accounts are a method used to access Jagex games. Additionally, the Community Forums are a good place to turn to if you Jul 10, 2023 · This was great to see, particularly since we're still only in Open Beta! It means that Jagex Accounts is largely achieving what we set out to accomplish. [1] These accounts provide increased security and stability, using modern industry-standard technology[2]. Ive sent in a total of 3 requests so far, first two were denied in 12 hours (I was really lacking the information needed to prove my ownership) but this third request was submitted 4 days ago and Ive had no response. yeah I've still got my account email and it receives emails from my other email accounts just fine. It’s the only way to recover it without the Authenticator. In 2018, Jagex sacked an employee for "gross misuse of moderator priveleges". wyye zgmyy chdj ewmsbd hedjwo xkwfhuf omjzhqf zlxopv bxdjz qfc